At MasterEssayWriters, we prioritize customer satisfaction. With over 95% of our clients returning for repeat orders, our track record speaks for itself. However, we understand that issues can occasionally arise. This Refund Policy outlines the conditions under which refunds are granted, ensuring transparency and fairness.
MasterEssayWriters operates as a platform connecting Customers with Academic Experts. While we strive to ensure timely delivery and adherence to order requirements, we are not a party to individual contracts between Customers and Experts. However, we take full responsibility for facilitating the transaction, ensuring expert assignment, and maintaining service quality.
Refunds are issued when the delivered product does not meet the order instructions or in the event of specific service failures. Note that our free tools, including AI writing assistants and plagiarism checkers, are not subject to refunds as no monetary transactions are involved.
Approved refunds are processed within 3 business days to the original payment method. Transaction or bank processing delays may occur. Refunds must be claimed within 6 months and cannot be redirected to other payment methods.
Initiating a chargeback may result in account suspension and additional fees.
Accounts inactive for over 180 days are permanently deleted. You can request deletion at any time, with a 14-day grace period for reactivation. No refunds after deletion unless requested within that window.
We use secure, third-party payment providers. Your billing info is encrypted and not stored on our servers.
Non-refundable service fees may apply. Experts are responsible for their own platform-related taxes and commissions.
If refunded, the order content becomes the property of MasterEssayWriters. Reuse is prohibited and subject to plagiarism detection.
This policy may change at any time. Major updates will be communicated on our platform or via email.