Refund Policy

At MasterEssayWriters, we prioritize customer satisfaction. With over 95% of our clients returning for repeat orders, our track record speaks for itself. However, we understand that issues can occasionally arise. This Refund Policy outlines the conditions under which refunds are granted, ensuring transparency and fairness.

General Policy

MasterEssayWriters operates as a platform connecting Customers with Academic Experts. While we strive to ensure timely delivery and adherence to order requirements, we are not a party to individual contracts between Customers and Experts. However, we take full responsibility for facilitating the transaction, ensuring expert assignment, and maintaining service quality.

Refunds are issued when the delivered product does not meet the order instructions or in the event of specific service failures. Note that our free tools, including AI writing assistants and plagiarism checkers, are not subject to refunds as no monetary transactions are involved.

Eligibility for Refunds

• No Expert Assigned: A full (100%) refund will be processed.
• Late Cancellation: Refund between 70% to 100% depending on progress. Post-delivery, it becomes a disputed claim.
• Late Delivery: Partial refund if delivery is missed and work is no longer needed. No refund if delay is client-caused.
• Disputed Quality: Reviewed by QA team; partial or full refund based on findings.
• Duplicate Order: Full refund for duplicates if no work has started.
• Double Charges: Full refund on presenting both receipts.
• Originality Issues: Refunds granted with verified plagiarism reports.

Non-Refundable Situations

• Product already used or reused in another order.
• Lower grade than expected (grades not guaranteed).
• External order or non-compliance with platform rules.
• Editing orders with vague expectations or reused content.
• Rewriting orders expected to be original content.
• Refund request made after 6 months.
• Service interruption due to uncontrollable factors.

Refund Processing

Approved refunds are processed within 3 business days to the original payment method. Transaction or bank processing delays may occur. Refunds must be claimed within 6 months and cannot be redirected to other payment methods.

Chargebacks

Initiating a chargeback may result in account suspension and additional fees.

Account Deletion and Expiry

Accounts inactive for over 180 days are permanently deleted. You can request deletion at any time, with a 14-day grace period for reactivation. No refunds after deletion unless requested within that window.

Payment and Security

We use secure, third-party payment providers. Your billing info is encrypted and not stored on our servers.

Tax and Fees

Non-refundable service fees may apply. Experts are responsible for their own platform-related taxes and commissions.

Authorship Rights

If refunded, the order content becomes the property of MasterEssayWriters. Reuse is prohibited and subject to plagiarism detection.

Policy Updates

This policy may change at any time. Major updates will be communicated on our platform or via email.